Valley Values
Patient Safety: Providing consistent patient safety is our No. 1 priority—our ultimate responsibility is to do no harm and to safeguard our patients.
- We are committed to eliminating any incidence of accidental injury or harm due to medical care or error.
Quality: We will deliver care and service with excellence in every aspect and detail.
- Learn and comply with department-specific service promises.
- Review your work to keep your quality up.
Compassion: With a caring heart, we are responsive to our community's health needs and have empathy for their problems and concerns.
- Respect patient confidentiality and privacy.
- Be responsive and timely.
Community-Centered: Our programs and services exist in response to our community needs and support optimum health.
- Take pride in the organization as if you are an owner.
- Be knowledgeable about the services Valley Medical Center provides.
Respect: We treat all of our patients, visitors, medical staff, and co-workers with dignity, understanding, and honor.
- Use appropriate titles when addressing others and respond to cultural and special needs of all individuals.
- Respect the uniqueness of each employee in order to develop a quality working relationship with each individual.
Teamwork: We work together as a team, helping each other, for the best possible outcomes for our patients, our community, and our fellow team members.
- Maintain open communications by sharing information/ideas for improvement.
- Understand and value the roles of other team members.
Innovation: We are always seeking new methods and approaches to take care of our community members and keep them healthy and strong.
- Seek new knowledge, new skills, and new ways to improve service.
- Be creative in your approach to your job.
Valley ACE
ACE is the acronym for Valley Medical Center's three basic tenets of offering complete patient and customer satisfaction by:
- Anticipating needs
- Communicating important information and
- Explaining procedures and delays
ACE is the single-most important customer service strategy VMC team members practice each and every day in an effort to provide remarkable results.
