Frequently Asked Questions > General Questions

  1. What is the best way for me to pay my hospital bills?  
  2. What is a deductible? A co-payment?  
  3. Who is responsible for paying my bill?  
  4. What other bills will I receive?  
  5. Did you bill my correct insurance?  
  6. What is pending with my insurance?  
  7. What do I owe?  
  8. Did you receive my payment?  
  9. Why didn't my insurance pay?  
  10. What are the business hours for the Patient Financial Services Department?  
  11. How do I contact Valley Medical Center Patient Financial Services?  
  12. What address should I mail my payment or send correspondence to?  
  13. Can Valley Medical Center provide charge estimates in advance of care?  
  14. Does Valley Medical Center submit bills for patients who have insurance with which we do not contract?  
  15. Does Valley Medical Center offer a self-pay discount?  
  16. Who should I contact if I have concerns regarding my bill?  
  17. Does Valley Medical Center charge a fee for returned checks?
  18. What is Hospital-Based Billing?

 

 

 1. What's the best way for me to pay my hospital bills?

 

2. What is a deductible? A-co-payment?

  • A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.
  • A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%.

    For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.

    Once you have this information, there is a number of ways for paying your bill:

  • If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service.
  • The hospital will file the claim for you. After insurance has made payment, you will receive a bill asking for payment on the balance using cash, check, or credit card.
  • In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our Patient Financial Services Department at 888.400.5725 or 425.251.5178 option 3.
  • Make sure that you understand what the hospital requires and what payment options you have.

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3. Who is responsible for paying my bill?

    The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid.

    If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.  

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4. What other bill(s) will I receive?

    In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please refer to the Bills from Contracted Providers for contact information. Please contact their office directly if you have questions concerning their bills.

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5. Did you bill my correct insurance?

 

6. What is pending with my insurance?

 

7. What do I owe?

 

8. Did you receive my payment?

 

9. Why didn't my insurance pay?

    Please contact your insurance directly for this information.

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10. What are the business hours for the Patient Financial Services Department?

    Monday – Friday, 8:00 am – 5:00 pm PST.

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11. How do I contact Valley Medical Center Patient Financial Services?

    Monday – Friday, 8:00 am – 5:00 pm PST, please call 888.400.5725 or 425.251.5178 option 3.

    E-mail: HospitalPFSCustomerService@valleymed.org

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12. What address should I mail my payment or send correspondence to?     

 

13. Can Valley Medical Center provide charge estimates in advance of care?

    Patient Access can provide an estimate of many services and procedures. Please contact a Financial Advocate at 425.656.5599.

    Please be advised, this will be an estimate of facility services to be rendered, based on your primary procedure. Once the services are rendered, final billing will occur which may result in this estimate being over or understated. This will be dependent on the actual services being rendered. Please be advised you will be financially responsible for all charges incurred. All questions about your account should be directed to our Financial Advocates, 425.656.5599.

    Please Note: Charges from your physician or other physicians affiliated with the hospital are not included in this statement.

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14. Does Valley Medical Center submit bills for patients who have insurance with which we do not contract?

    VMC bills all insurances if complete billing information is provided.

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15. Does Valley Medical Center offer a self-pay discount?

    Yes, Valley Medical Center offers Uninsured & Prompt Pay discounts. Please contact Patient Financial Services at the 888.400.5725 or 425.251.5178 option 3 to discuss payment options and / or assistance with patient balances. Please refer to Financial Assistance for terms of eligibility and a detailed listing of available discounts.

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16. Who should I contact if I have concerns regarding my bill?

    Please contact Patient Financial Services at the 425.251.5178 option 3 or 888.400.5725 to discuss any concerns.

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17. Does Valley Medical Center charge a fee for returned checks?

    Currently VMC charges a $30.00 Returned Check Fee for any checks or credit/debit card transactions returned for non-sufficient funding.

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18. What is Hospital-Based Billing?

    Hospital Based Billing (HBB) refers to the billing process for services rendered in a hospital outpatient clinic or department.  This is the national model of practice for integrated delivery systems where the hospital owns space and employees support personnel involved in patient care.

    This benefits patients as all departments of the hospital are subject to strict quality standards and are monitored by the Joint Commission, an independent, not-for-profit organization that accredits and certifies more than 17,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. Please click here for more detailed information.

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