Patient Visitor Policy
During Coronavirus Response

Updated 12.29.2020

Due To the rapidly evolving nature of COVID -19 and for the protection of our staff, patients, and community during the COVID-19 outbreak, visitors are generally not allowed in the hospital or clinics.

Families and loved ones are an important part of healing. We encourage the use of FaceTime, Zoom, Skype, and phone calls to connect with patients while they are in the hospital.

Below is the exception list to describe where visitors may be allowed:

  • Emergency Department: One visitor per day is allowed.

  • Surgical procedures: Patients undergoing surgery or procedures may have one visitor. Visitor to leave medical center as soon as possible after the procedure/surgery.

  • Primary Care and Specialty Clinics, Laboratory, and Radiology appointments: No visitors allowed, except for the support of patients with special needs and pediatric patients. Some exceptions are allowed for obstetric or midwifery appointments, and for other pediatric appointments, if childcare isn’t available. Please call the clinic to discuss options.

  • Birth Center patients: One support persons during labor, delivery and recovery; one support person in postpartum. NICU and Pediatric patients are allowed two people.

  • Minors, Pediatrics and Neonatal Intensive Care Unit (NICU) patients: Two parents or caregivers. 

  • End-of-life patients: Up to four visitors will be allowed. 

Visitation guidelines:

  • The scheduled hours for visiting hospital patients are 8 AM - 8 PM daily
  • Visitors are not allowed for COVID positive patients.
  • Visitors with respiratory symptoms are NOT allowed (fever, cough, shortness of breath).
  • All visitors will be asked to mask upon entry. Visitors may bring their own mask or will be provided a mask if they do not have their own. 
  • Masks with exhalation valves are not permitted for patients and visitors. Read here for details on this policy.
  • Visitors may access public areas such as the cafe and gift shop but should group their activities to limit travel within the hospital.
  • Visitors may bring in food during their visit and deliver directly to the patient. Third party food vendor delivery to patients (Uber, Door Dash, etc.) is not permitted. 
  • Some inpatient units are restricting flowers at this time. If your loved one is a patient at Valley, please inquire with the unit staff before delivering flowers. 
  • End-of-life will be defined as critically-ill patients who are highly likely to die in the coming days as determined by the attending physician and is not based on code status or restricted to patients who are on comfort care. 

Stay Connected Virtually with CaringBridge

Valley Medical Center offers patients and their families CaringBridge Thumbnaila free subscription to CaringBridge, a secure, mobile-optimized health journal. Normal social media channels can be chaotic, cause fatigue and frequently result in some dropped connections. CaringBridge is designed with medical crises in mind to help patients stay connected and heal. Learn more