Patient Visitor Policy
During Coronavirus Response
Valley understands that families and loved ones are an important part of the healing process. However, due to the outbreak of the virus causing COVID-19, we must take extra steps to protect our patients, staff, visitors and community.
Visitors are generally NOT allowed for COVID-19 patients or patients in isolation.
1 visitor per day is generally allowed for patients during Emergency Department visits, hospital or clinic appointments, surgical procedures, and admission to the hospital:
- Unit leadership should be consulted prior to visit for awareness and safe coordination of visit
- One visitor per each patient for the duration of their admission is highly encouraged
- Visitors must be over the age of 16 (see visitation guidelines for more information)
- Overnight visits are generally not allowed
- Patients undergoing surgery or a procedure (Click here to see What a Support Person Should Expect on Surgery Day)
Additional visitors per day and overnight visitation may be allowed for:
- End-of-life patients: Must be coordinated with unit leadership
- Birth Center patients: 2 support people during labor, delivery and recovery; 1 banded support person in postpartum
- Minors, Pediatrics and Neonatal Intensive Care Unit (NICU) patients: 2 banded parents or caregivers
Please note: In limited cases where 1 or 2 visitors are allowed, multiple visitors may not trade-off within a single day to visit or support the same patient.
- The scheduled hours for visiting hospital patients are 8 AM - 8 PM daily
- Visitors with respiratory symptoms are NOT allowed (fever, cough, shortness of breath)
- All visitors will be asked to mask upon entry. Visitors may bring their own mask or will be provided a mask if they do not have their own.
- Masks with exhalation valves are not permitted for patients and visitors. Read here for details on this policy.
- Please arrange alternate childcare for minors under the age of 16 while planning your visit for the safety of your child, our patients, and staff. If you have an extenuating circumstance and cannot arrange for childcare before your visit, please contact your clinic directly through MyChart, or by phone if you do not have access to MyChart.
- Visitors may access public areas such as the cafe and gift shop but should group their activities to limit travel within the hospital.
- Visitors may bring in food during their visit and deliver directly to the patient. Third party food vendor delivery to patients (Uber, Door Dash, etc.) is not permitted.
Stay Connected Virtually with CaringBridge
Valley Medical Center offers patients and their families a free subscription to CaringBridge, a secure, mobile-optimized health journal. Normal social media channels can be chaotic, cause fatigue and frequently result in some dropped connections. CaringBridge is designed with medical crises in mind to help patients stay connected and heal. Learn more