Telehealth Appointments Now Available
for Primary, Urgent & Specialty Care
Valley is proud to offer Telehealth for primary, urgent and specialty care visits. With this new option, you can virtually visit with a provider for routine, non-emergency appointments.
What type of concerns can be discussed in a virtual visit?
Examples include: acne, asthma and COPD follow up, birth control, depression, diabetes, diarrhea, headache, high blood pressure, high cholesterol, Medicare Annual Wellness Visit, pink eye, prostate issues, rashes, STD concerns, sleep problems, tobacco use, weight concerns.
What do I need to participate in a virtual visit?
At this time, virtual visits are available to those who are already Valley patients, including children. To participate in a virtual visit, you'll need the following:
- An active MyChart account. If you don't have an account yet, ask the staff member who schedules your appointment about how to get MyChart activated for you.
- A mobile device (smartphone, iPad or tablet device) or a laptop or computer set up with video capabilities including microphone, speakers and webcam.
After your appointment has been confirmed, we’ll send a tip sheet via MyChart for you to get ready for your first virtual visit.
How do I schedule an appointment?
Send a MyChart message requesting a virtual visit (please include reason for visit) or call your primary care provider's office to schedule. Find primary and specialty care clinic phone numbers here by clicking on your clinic's name. Telehealth visits cannot be scheduled directly through MyChart. Appointments will last about 20 minutes.
Will my visit be with my established provider or will I meet with a different provider?
We'll try to schedule you with your usual provider, but your appointment may be scheduled with a different provider, depending on availability.
If I need a specialty care, can the first appointment be via Telehealth?
Depending on your symptoms, condition, and medical care needs, some first-time patient appointments can be done via Telehealth at some specialty care clinics. However, some clinics require new patient visits to be in person at the clinic to allow providers to best assess and treat patients based on their medical concern.
This is a new service, so please be patient!
We’re working hard to bring new ways to connect with our patients as a result of the COVID-19 outbreak. To learn how to prepare for and optimize your virtual visit with your provider, follow this link for tips and a quick video.