Caregiver & Leader Commitment
We are Valley | We are ALL Caregivers
Leadership Commitment
To show my commitment to my team, I will:
Make the teams I serve my HIGHEST PRIORITY, empowering them to excel every day.
I will be PRINCIPLED
- Live our mission, vision & values
- Lead with integrity
- Model the Caregiver Commitment
I will inspire EXCELLENCE
- Focus on outstanding quality
- Sponsor innovation
- Inspire change
- Recruit & retain the best & the brightest
- Create high performing teams
- Pursue the Quadruple Aim
I will strive for
IMPROVEMENT
- Invest in staff development, advancement, resources & recognition
- Create space & tools to support continuous process improvement
- Make the right thing to do the easy thing to do
- Ensure strong margins to support a strong mission
I will create & sustain GREAT CULTURE
- Promote a joyful, fun & nimble workplace where everyone is a caregiver
- Foster a culture of safety through justice, transparency & ownership
- Place our patients at the center of our decisions
- Celebrate & value open communication & the diversity of our team
Caregiver Commitment
To show my commitment to our patients, I will:
Make the people I serve my HIGHEST PRIORITY by placing their needs first. I believe that we deliver the best care when all members of the team are treated with respect by demonstrating commitment to the following Values and Service Culture Guidelines:
I will treat people with
Respect & Compassion
- Acknowledge others sincerely & warmly
- Introduce myself by name
- Explain my role & speak in ways that are easily understood
- Listen carefully
- Close every encounter with a respectful acknowledgement, such as “Thank you”
- Discuss care in an appropriate, confidential setting
- Ask permission before entering a patient’s room by knocking. Use doors, curtains & blankets to create a more private environment
- Access only appropriate, confidential patient information relevant to my job
- Address inappropriate behaviors in a confidential, constructive manner
I will embrace Diversity,
Equity & Inclusion
- Respect & acknowledge differing values & opinions
- Ask each person how they would like to be addressed
- Recognize that body language & tone of voice are integral to effective communication
- Adapt my communication style to the person/situation
I will encourage
Collaboration & Teamwork
- Promote interdisciplinary & interdepartmental cooperation
- Treat others with courtesy, honesty & respect even in challenging situations
- Be sensitive & empathetic to the needs of others
- Assume positive intent
- Recognize that I am an ambassador for UW Medicine | Valley Medical Center
I will promote Innovation
- Offer creative solutions to identified problems
- Remain open to new ideas & possibilities
- Continue to learn by seeking new knowledge
- Follow evidence-based & best practices
I will expect Excellence
- Promote our mission, vision & values
- Help those in need until their issues are resolved, or a colleague has assumed responsibility
- Take personal responsibility for keeping our environment clean & safe
- Recognize & encourage positive behavior
- Offer assistance to people who appear lost