Caregiver & Leader Commitment

Leadership Commitment

To show my commitment to my team, I will:
Make the teams I serve my HIGHEST PRIORITY, empowering them to excel every day.

I will be PRINCIPLED

• Live our mission, vision & values
• Lead with integrity
• Model the Caregiver Commitment

I will inspire EXCELLENCE

• Focus on outstanding quality
• Sponsor innovation
• Inspire change
• Recruit & retain the best & the brightest
• Create high performing teams
• Pursue the Quadruple Aim

I will strive for
IMPROVEMENT

• Invest in staff development, advancement, resources & recognition
• Create space & tools to support continuous process improvement
• Make the right thing to do the easy thing to do
• Ensure strong margins to support a strong mission

I will create & sustain GREAT CULTURE

• Promote a joyful, fun & nimble workplace where everyone is a caregiver
• Foster a culture of safety through justice, transparency & ownership
• Place our patients at the center of our decisions
• Celebrate & value open communication & the diversity of our team

Caregiver Commitment

To show my commitment to our patients, I will:

Make the people I serve my HIGHEST PRIORITY by placing their needs first. I believe that we deliver the best care when all members of the team are treated with respect by demonstrating commitment to the following Values and Service Culture Guidelines:

I will treat people with
Respect & Compassion

• Acknowledge others sincerely & warmly
• Introduce myself by name
• Explain my role & speak in ways that are easily understood
• Listen carefully
• Close every encounter with a respectful acknowledgement, such as “Thank you”
• Discuss care in an appropriate, confidential setting
• Ask permission before entering a patient’s room by knocking. Use doors, curtains & blankets to create a more private environment
• Access only appropriate, confidential patient information relevant to my job
• Address inappropriate behaviors in a confidential, constructive manner

I will embrace Diversity, 
Equity & Inclusion

• Respect & acknowledge differing values & opinions
• Ask each person how they would like to be addressed
• Recognize that body language & tone of voice are integral to effective communication
• Adapt my communication style to the person/situation

I will encourage
Collaboration & Teamwork

• Promote interdisciplinary & interdepartmental cooperation
• Treat others with courtesy, honesty & respect even in challenging situations
• Be sensitive & empathetic to the needs of others
• Assume positive intent
• Recognize that I am an ambassador for UW Medicine | Valley Medical Center

I will promote Innovation

• Offer creative solutions to identified problems
• Remain open to new ideas & possibilities
• Continue to learn by seeking new knowledge
• Follow evidence-based & best practices

I will expect Excellence

• Promote our mission, vision & values
• Help those in need until their issues are resolved, or a colleague has assumed responsibility
• Take personal responsibility for keeping our environment clean & safe
• Recognize & encourage positive behavior
• Offer assistance to people who appear lost