VMC Specialty Pharmacy recognizes that patients have inherent rights. Patients who feel their rights have not been respected, or who have questions or concerns, should talk with the Supervisor for Specialty Pharmacy Services.

Patients and their families also have responsibilities while under the care of VMC Specialty Pharmacy to facilitate the provision of safe, high-quality health care for themselves and others. The following patient rights and responsibilities shall be provided to, and expected from, patients or legally authorized individuals.

As a patient, or the patient’s representative, you have the right to:

COMMUNICATION

  • Be notified of your rights and exercise your rights in regard to your care.
  • Be provided an interpreter if you are deaf or have limited English proficiency.
  • Be informed of aspects of your condition necessary to make decisions regarding your care.
  • Know the name of your physician and others who care for you and request a family member and your own physician be notified of your admission.
  • Receive detailed information in terms you can understand about your care, your illness, your treatment or other services that you may be receiving.
  • Speak with a health professional.
  • Receive information about the patient management  program.
  • Be informed of unanticipated outcomes.
  • Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care. Be able to identify visiting personnel members through proper identification.
  • Be informed of any financial benefits when referred to an organization.
  • Be fully informed of one's responsibilities.
  • Decline participation, or disenroll at any point in time.

INFORMED DECISIONS

  • Refuse treatments or services to the extent permitted by law and be informed of the potential consequences of such an action.
  • Seek a second opinion or choose another caregiver.
  • Refuse to participate in experimental research.
  • Expect the hospital to get your permission before taking photos, recording or filming you, if the purpose is for something other than patient identification, care, diagnosis or therapy.
  • Receive information about the scope of services that the organization will provide and specific limitations on those services.
  • Be informed of client/patient rights under state law to formulate an Advanced Directive, if applicable.
  • Be fully informed of one's responsibilities.

VISITATION

  • Choose who may and may not visit you.
  • Designate a support person or representative.

CARE PLANNING

  • Actively participate in decisions involving your plan of care including ethical issues, refusal of care and be informed of, and participate in any change in plan of care.
  • Be informed of the reason for impending discharge, transfer to another agency and/or level of care; ongoing care requirements and other available services and options if needed.

CARE DELIVERY

  • Receive safe, private, high quality, indiscriminate and respectful care.
  • Be provided impartial access to care, regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
  • Access religious or other spiritual services.
  • Receive medical services in a life-threatening emergency.
  • Have your comfort and pain needs addressed.
  • Receive care from personnel that are properly trained to perform assigned tasks and to coordinate services.
  • Be protected from abuse, neglect and harassment and have access to protective services.
  • Freedom from the use of seclusion or restraint of any form, unless to ensure the immediate physical safety of you, staff members or others.
  • Have one's property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
  • Choose a healthcare provider, including an attending physician*, if applicable.
  • Receive appropriate care without discrimination in accordance with physician’s orders, if applicable.

PRIVACY & CONFIDENTIALITY

  • Confidential management of patient records and information (except when law dictates otherwise, you may approve or refuse the release of your records).
  • Have personal health information shared with the patient management program only in accordance with state and federal law.
  • Access your information in your patient record upon request and within a reasonable time frame.
  • Be advised on the agency's policies and procedures regarding the disclosure of clinical records.

BILLING

  • Receive an explanation of your bill and policy concerning billing and payment for service, including inquiring about the possibility of financial aid.
  • Be informed, in advance of care/service being provided and their financial responsibility.

COMPLAINTS, CONCERNS & QUESTIONS

  • Be informed of the process for submitting and addressing any complaints to the hospital facility, state agency or The Joint Commission.
  • Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
  • Timely resolution of complaints or grievances without fear of retribution or denial of care.

ADVANCE DIRECTIVES

  • Formulate an advance directive such as a living will and have VMC comply with these directives (unless otherwise notified).
  • Donate organs and other tissues (when medically appropriate) and as determined by you or your designee/surrogate.

As a patient, or the patient’s representative, you have the responsibility to:

PROVIDE INFORMATION

  • Participate in decisions involving your care.
  • Provide complete and accurate medical history to the best of your knowledge and to provide information about current medications or treatments.
  • Ask questions and seek clarification about your diagnosis, course of treatment or care plan.
  • Provide information about complications or health symptoms including allergies.
  • Report any changes in condition.
  • Notify the treating prescriber of your participation in the patient management program.

RESPECT & CONSIDERATION

  • Be considerate of the rights of other patients, care personnel and property.
  • Comply with the hospital’s no smoking policy.
  • Support mutual consideration and respect to all by using civil language and conduct.
  • Refrain from conducting any illegal activity on hospital property. If such activity occurs, the hospital will report it to the police.

SAFETY

  • Promote your own safety by actively participating in your care and treatment.
  • Remind staff to wash their hands before taking care of you.
  • Remind staff to check your identification before they give you medications, administer blood or blood products, take blood samples or before any procedure.
  • Ask questions if you have concerns about your safety, care, treatment, medications or services.

REFUSING CARE

  • Make it known whether you understand what is expected of you and whether you are able and willing to comply.
  • You are responsible for your actions if you refuse care or do not follow care instructions.

CHARGES

  • Provide accurate and timely information about sources of payment and your ability to meet financial obligations.
  • You are responsible for paying for the healthcare that you received as promptly as possible.

COOPERATION

  • Follow the proposed course of treatment or care, recommendations and advice, upon which you and your provider have agreed.
  • Parents, guardians and patient designees may represent or assist a patient or client in fulfilling these rights and responsibilities. 

More information:

A complete list of Valley’s Patient Bill of Rights and Responsibilities.

*Read Valley Medical Center’s Patient Rights and Responsibilities and Privacy Notice.