Telehealth Appointments Now Available

for Primary, Urgent & Specialty Care

Valley is proud to offer telehealth for primary, urgent and specialty care visits. With this new option, you can virtually visit with a provider for routine, non-emergency appointments.

What type of concerns can be discussed in a virtual visit?

Examples include: acne, asthma and COPD follow up, birth control, depression, diabetes, diarrhea, headache, high blood pressure, high cholesterol, Medicare Annual Wellness Visit, pink eye, prostate issues, rashes, STD concerns, sleep problems, tobacco use, weight concerns. 

Telehealth Virtual VisitWhat do I need to participate in a primary or specialty care virtual visit?

At this time, virtual visits are available to those who are already Valley patients, including children. To participate in a virtual visit, you'll need the following:

  1. An active MyChart account. If you don't have an account yet, ask the staff member who schedules your appointment about how to get MyChart activated for you.
  2. A mobile device (smartphone, iPad or tablet device) or a laptop or computer set up with video capabilities including microphone, speakers and webcam.

After your appointment has been confirmed, we’ll send a tip sheet via MyChart for you to get ready for your first virtual visit. 

How do I schedule a primary or specialty care virtual visit appointment?

Send a MyChart message requesting a virtual visit (please include reason for visit) or call your primary care provider's office to schedule. Find primary and specialty care clinic phone numbers here by clicking on your clinic's name. Telehealth visits cannot be scheduled directly through MyChart. Appointments will last about 20 minutes. 

How do I participate in an urgent care virtual visit?

When the unexpected happens, urgent care is a great option if you can't wait to see your primary care provider. If you don't need to be seen in person, urgent care virtual visits are available for many non-emergency medical concerns for established patients through your MyChart account. To participate in a virtual visit, log in to your MyChart account (computer or app version) and click on the "Urgent Care Video Visit" icon.  Watch this short video to see how easy it is to schedule urgent care telehealth virtual visits through your Valley MyChart. If you want an in-person urgent care appointment, click here to view wait times and get in line remotely 

New Patient or Don’t Have a Valley MyChart Account Yet? No Problem! All Community Members Age 18+ Can Now Access Valley’s Urgent Care Telehealth Services
Patients who have not been to Valley before or don’t have a Valley MyChart account can now request an Urgent Care video visit on demand and sign up for a MyChart account here. Urgent Care video visits are limited to patients 18+ years old. Click here for a step-by-step guide if you'd like a little extra help.

Will my visit be with my established provider or will I meet with a different provider?

We'll try to schedule you with your usual provider, but your appointment may be scheduled with a different provider, depending on availability. 

If I need a specialty care, can the first appointment be via telehealth?

Depending on your symptoms, condition, and medical care needs, some first-time patient appointments can be done via telehealth at some specialty care clinics. However, some clinics require new patient visits to be in person at the clinic to allow providers to best assess and treat patients based on their medical concern.

This is a new service, so please be patient!

We’re working hard to bring new ways to connect with our patients as a result of the COVID-19 outbreak. To learn how to prepare for and optimize your virtual visit with your provider, follow this link for tips and a quick video.