It hurts. It itches. It’s swollen. Urgent Care is a great choice when you can’t wait for an appointment with your primary care provider, or when you need medical care after hours for non-life threatening conditions. No appointment necessary— just walk right in, hop in line remotely or log in through your Valley MyChart account for a virtual visit. Wait times are typically shorter, and co-pays and out-of-pocket costs are usually lower than an ER visit.

Telehealth Video & Walk-in Appointments

Enjoy telehealth video visits, walk-in appointments and after-hours care for acute illness, minor injuries, flu shots, sports physical exams, pregnancy tests, back strain, UTI, x-rays and other non-emergent services. 

Telehealth Video Appointments

Urgent Care telehealth video visit are available on-demand for many non-emergency medical concerns through your MyChart account (computer or app version). From your MyChart account, go to the Visits icon and select the Video Visit option from the dropdown menu. Telehealth visits are currently only available for patients who are 18 years or older in Washington state. Urgent Care Video Visit hours are Mon – Fri, 8 AM - 8 PM; Sat/Sun, 8 AM - 4 PM.​ Telehealth appointments for urgent care are billed the same as in-clinic patient appointments.

Watch this short video to see how easy it is to schedule a telehealth video visit.

Schedule your Urgent Care telehealth video visit here.

New Patient or Don’t Have a Valley MyChart Account Yet? No Problem! All Community Members Age 18+ Can Now Access Valley’s Urgent Care Telehealth Services
Patients who have not been to Valley before or don’t have a Valley MyChart account can now request an Urgent Care video visit on demand and sign up for a MyChart account here. Urgent Care video visits are limited to patients 18+ years old. Click here for a step-by-step guide if you'd like a little extra help

Examples of video-eligible visits:

  • Allergic reaction
  • Fever > 100.4 °F 
  • Insect bite
  • Joint pain
  • Muscle pain
  • Nausea
  • Pink eye
  • Rash
  • Small wounds
  • Sore throat
  • STD testing
  • Upper respiratory tract infection
  • Urinary tract infection

​​Examples where an in-person office visit is required:

  • Medication refills
  • Pain medications
  • Head injury
  • Shortness of breath
  • Chest pain
  • Stroke symptoms (numbness/paralysis, difficulty seeing/speaking, or loss of consciousness)
  • Severe dehydration or weakness
  • Motor vehicle accident
  • Worker's compensation​

For walk-in appointments, we have four convenient physical locations to serve you and your family of all ages:

Check current wait times and hop in line remotely!

When to Use Urgent Care

Urgent Care

  • Allergies
  • Asthma attack (mild or moderate)
  • Minor broken bones with no skin penetration
  • Burns (minor)
  • Upper respiratory infections—coughs, congestion, fever or flu symptoms, sinus problems, sore throat, bronchitis
  • Earaches and eye or skin infections
  • Adult flu shots
  • Insect bites or rashes
  • Migraines
  • Minor cuts/wounds/stitches
  • Minor head injuries
  • Nausea, vomiting and diarrhea
  • Pregnancy tests
  • Sprains, strains or deep bruises
  • Bladder infections

Emergency Room

  • Asthma attack (severe)
  • Broken bones (where bone is visible)
  • Burns or electrical shock (severe)
  • Coughing or vomiting blood
  • Difficulty breathing
  • Poison ingestion
  • Severe diarrhea or dehydration
  • Shock
  • Trauma or serious head injury
  • Uncontrollable bleeding or amputation
  • Vaginal bleeding during pregnancy

Time is of the Essence—Call 911 if You Have These Conditions:

  • Stroke: Sudden dizziness, numbness or paralysis, difficulty seeing or speaking, or loss of consciousness
  • Heart Attack: Chest pain with pressure sensation or pain radiating into jaw, teeth, shoulder or back; or palpitations with dizziness; or shortness of breath, sweating and/or nausea or vomiting
  • Severe abdominal pain
  • Seizure
  • Drug overdose: Rapid heartbeat, dilated pupils, aggression, confusion, dizziness, vomiting, gurgling sound from airway obstruction, unconsciousness, blue fingers or lips, stopped breathing



Know where to go: urgent vs emergency care (PDF Icon)  

Need a primary care provider? Find one here