Despite their best efforts, UW Medicine has not yet been able to reach fair and sustainable agreements with Aetna that ensure continued access to care and are in the best interests of patients. Effective June 1, 2025, UW Medicine’s contracts with Aetna for Medicare Advantage and Commercial services have expired and we are now out of network with Aetna. Learn more about what this means for you and what you should do next.
Patients & Visitors
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Whether you are a patient or a visitor, we strive to ensure that your time with us is a positive and healing experience. This Patient & Visitor's Guide contains helpful information to make your visit welcoming and comfortable. edit
- Telehealth / Virtual Visits
- Appointments & Pre-registration
- Request a Cost Estimate
- Billing & Insurance
- Find Affordable Health Insurance
- How to Pay My Bill
- Financial Help & Options
- Medical Records & Release of Information Form
Preparing for your appointment or stay at Valley
- Campus Maps & Wayfinding
- Make Advanced Preparations
- Your Guide to Surgery
- Visitor Policy
- Cafeteria & espresso bars
- Patient Room Service Menu
- Local Accomodations
- Interpreter services
- How to find us / Where to park
Quality & care you may expect at Valley
How to contact us with a comment or concern about your care.