The concept of "quality" isn't new in healthcare, but it is vitally important and something we strive to achieve every single day. Regulatory agencies and programs such as the Centers for Medicaid and Medicare Services, Medicare Star Ratings, the Washington State Department of Health, The Joint Commission (TJC) and others have monitored and surveyed healthcare quality activities with the goal of continually improving the reliability and safety of care provided.
Over the past decade, the focus on quality has been sharpened by the call to accountability through TJC's Agenda for Change, the Institute of Medicine's report on medical errors, the National Quality Forum's endorsed safe practices, the demand for value by healthcare purchasers, and the increasing understanding of the public we serve. Performance measures for healthcare have also expanded to include outcome measures such as patient satisfaction and cost as well as key clinical measures.
It is no surprise that the public's demand for quality in healthcare services (that which is safe, effective, patient-centered, timely, efficient, and equitable) matches our mission, vision, and values. At Valley, we are working hard to improve clinical, service and financial outcomes by collecting, trending and responding to performance measures and implementing/refining evidence-based practices. Initiatives include:
At Valley, safety is a core value and providing quality care allows us to deliver the best possible outcomes and customer service for our community. Like our mission statement declares, we are committed to "caring for our community like family." We take this challenge very seriously.
We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. Valley Medical Center encourages respect for the personal preferences and values of each individual. It is our goal to assure that your rights as a patient are observed.
At Valley Medical Center, we respect our patients' right to privacy.
You have the right to make your own healthcare decisions. However, it is wise to prepare for situations when you may not be able to communicate your wishes—such as when you are rendered unconscious during surgery or following an unexpected accident. Recommended preparations include completing a Durable Power of Attorney for Healthcare and a Health Care Directive (a.k.a. Living Will). Learn more
In March 2008, the State of Washington approved Initiative 1000, also known as the Death with Dignity Act. Valley Medical Center respects the right of patients to make choices, while also recognizing the right of healthcare providers to participate in activities specific to I-1000. Learn more
You may also submit compliments or concerns to the following:
Accountable Care Organization: Anonymous Reporting of Compliance Concerns
If you have any compliance concerns regarding Valley Medical Group-Renton or Accountable Care Organization (ACO) activities, submit an anonymous online reporting form here.