Despite their best efforts, UW Medicine has not yet been able to reach fair and sustainable agreements with Aetna that ensure continued access to care and are in the best interests of patients. Effective June 1, 2025, UW Medicine’s contracts with Aetna for Medicare Advantage and Commercial services have expired and we are now out of network with Aetna. Learn more about what this means for you and what you should do next.
Valley Medical Center provides interpreter services for our patients free of charge. Part of the patient registration process includes finding out what a patient's primary language is, as well as their preferred language for speaking with their provider. If there is a language barrier present and they prefer an interpreter, we will provide one. Most of Valley's interpreter services are offered remotely through video and services can be provided in hundreds of languages. Because the services take place over video, it is easier for the patient, interpreter and provider to all make sure everyone is understanding each other.
If you feel an interpreter is needed, please ask your care team and we will make sure one has been requested for you.