On April 22 we had a pipe elbow failure in our Emergency Department (ED) causing a significant water leak. Crews are working hard to repair damage as quickly as possible. Our ED is open, but several rooms are currently offline, which can increase wait times. Apologies for any inconvenience you may experience.
Valley Medical Center provides interpreter services for our patients free of charge. Part of the patient registration process includes finding out what a patient's primary language is, as well as their preferred language for speaking with their provider. If there is a language barrier present and they prefer an interpreter, we will provide one. Most of Valley's interpreter services are offered remotely through video and services can be provided in hundreds of languages. Because the services take place over video, it is easier for the patient, interpreter and provider to all make sure everyone is understanding each other.
If you feel an interpreter is needed, please ask your care team and we will make sure one has been requested for you.