Despite their best efforts, UW Medicine has not yet been able to reach fair and sustainable agreements with Aetna that ensure continued access to care and are in the best interests of patients. Effective June 1, 2025, UW Medicine’s contracts with Aetna for Medicare Advantage and Commercial services have expired and we are now out of network with Aetna. Learn more about what this means for you and what you should do next.
Patient Relations
If you have a complaint, concern, or grievance about the quality of your care here at Valley Medical Center, patients, families, and visitors can contact the department directly or submit your comments through our online Contact Us form, which will be routed to the appropriate department(s) for follow-up.
If you wish to speak with Patient Relations, please call our confidential line at 425.690.3403 and leave your contact information. Your call will be returned as quickly as possible.