Why are there two plans?

• Southlake Clinic physicians joined Valley Medical Center Clinic Network in the multispecialty expansion (MSE). These physicians have a separate incentive plan that is based the calendar year. Calendar year 2020 is the last full year of this plan.
• The Legacy plan is the Clinic Network Plan and is fiscal calendar year based.
• The provider incentive workgroup has been working to align the incentive measures of both plans.

Provider Engagement Metric:

Will providers be reminded to participate in the quarterly reflections?

• Please see the Patient Experience FAQs on the provider reflection activity.

How do I know if I should choose the reflection option?

• You will receive monthly patient experience reports about your performance, based on your performance you can opt into the reflection activity. You need to submit a reflection in each quarter beginning quarter 1.
• You can assure you get credit for this metric by doing the quarterly reflection.

Influenza Quality Metric:

What actions count for this measure?

• Document counseling in the progress note by using .fluvaccinecounseling.
• Update the Health Maintenance section with outside vaccines. This can also be done by the patient in MyChart.
• Administer the vaccine.
• Add flu allergy to the Allergy section of the chart if the patient has an allergy.
• Only Providers can add declined to the flu HM topic (we encourage this should be done rarely).

Influenza Quality Metric:

All Quality Improvement Committees are focusing on flu vaccination and standard clinical workflows to support this work. Stay tuned!

When is the measurement period for the flu metric?

• 9/1/20 (or when flu vaccines are available in clinics) thru 3/31/21

What patients are included in the denominator?

• All unique patients age 6 months and older with an office visit or telehealth visit during the measurement period of 9/1/20-3/31/21.

Patient MyChart Utilization:

What counts for this measure?

• If a patient reads a message from the clinic
• If a patient sends a message to the clinic
• If a patient reviews their lab results
• If a patient has a telehealth visit

What is not included for this measure?

• Telephone calls
• Prescription refill requests

Which patients are included in this measure?

All unique patients seen in clinic for an office visit or telehealth visit during the fiscal year 7/1/20-6/30/21. Once a patient has been seen once, they are then included in your “pseudopanel.” All activity over the year of this patient is counted in the numerator.