UW Medicine’s contracts with Aetna for Medicare Advantage and Commercial services expire on May 31, 2025, unless renewed. We have not been able to reach a fair agreement with Aetna that is financially feasible. If an agreement cannot be reached, we will be out of network with Aetna, effective June 1, 2025. Learn more.
Patients & Visitors
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Whether you are a patient or a visitor, we strive to ensure that your time with us is a positive and healing experience. This Patient & Visitor's Guide contains helpful information to make your visit welcoming and comfortable. edit
- Telehealth / Virtual Visits
- Appointments & Pre-registration
- Request a Cost Estimate
- Billing & Insurance
- Find Affordable Health Insurance
- How to Pay My Bill
- Financial Help & Options
- Medical Records & Release of Information Form
Preparing for your appointment or stay at Valley
- Campus Maps & Wayfinding
- Make Advanced Preparations
- Your Guide to Surgery
- Visitor Policy
- Cafeteria & espresso bars
- Patient Room Service Menu
- Local Accomodations
- Interpreter services
- How to find us / Where to park
Quality & care you may expect at Valley
How to contact us with a comment or concern about your care.