When to Use Urgent Care

Open 7 days / week

When life happens, Valley's Urgent Care Clinics are here for you and your family offering virtual visits and walk-in care.

It hurts. It itches. It’s swollen. Urgent Care is a great choice when you can’t wait for an appointment with your primary care provider, or when you need medical care after hours for non-life threatening conditions. No appointment necessary— just walk right in, hop in line remotely or log in through your Valley MyChart account for a virtual visit. Wait times are typically shorter, and co-pays and out-of-pocket costs are usually lower than an ER visit.

Not sure if it's an emergency? See below to Know Where To Go.

Walk-in or Schedule a Telehealth Video Appointment

Enjoy walk-in appointments, telehealth video visits, and after-hours care for acute illness, minor injuries, flu shots, sports physical exams, pregnancy tests, back strain, UTI, x-rays and other non-emergent services. 

Telehealth Video Appointments

Urgent Care telehealth video visits are available on-demand for many non-emergency medical concerns through your MyChart account (computer or mobile app versions). From your MyChart account, go to the Visits icon and select the Video Visit option from the dropdown menu.

Login to MyChart now.

Telehealth visits are currently only available for patients who are 18 years or older in Washington state. Urgent Care hours are Mon – Fri, 8 AM - 8 PM; Sat/Sun, 8 AM - 4 PM.​ Telehealth appointments for urgent care are billed the same as in-clinic patient appointments.

Example of Telehealth-eligible visits Example where in-person visit required
  • Allergic reaction
  • Fever > 100.4 °F 
  • Insect bite
  • Joint pain
  • Muscle pain
  • Nausea
  • Pink eye
  • Rash
  • Small wounds
  • Sore throat
  • STD testing
  • Upper respiratory tract infection
  • Urinary tract infection
  • Medication refills
  • Pain medications
  • Head injury
  • Shortness of breath
  • Chest pain
  • Stroke symptoms (numbness/paralysis, difficulty seeing/speaking, or loss of consciousness)
  • Severe dehydration or weakness
  • Motor vehicle accident
  • Worker's compensation​

Don't have a MyChart account and need a telehealth visit?

If you're a new patient or don’t gave a Valley MyChart account yet: No problem!  Community members Age 18+ can now access Valley’s urgent care telehealth services.

Use this link to sign up for a MyChart account when you schedule your first on-demand, urgent care video visit. Urgent Care video visits are limited to patients 18+ years old. 

Need a little extra help setting up and participating in a virtual appointment? Click here for a step-by-step guide to telehealth video visits

Learn more about MyChart.

Not sure if it's an emergency?

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Download Know Where to Go Flyer PDF.