On April 22 we had a pipe elbow failure in our Emergency Department (ED) causing a significant water leak. Crews are working hard to repair damage as quickly as possible. Our ED is open, but several rooms are currently offline, which can increase wait times. Apologies for any inconvenience you may experience.
Telehealth Video Client Change in Epic
Valley has transitioned from Zoom to Epic Video for telehealth video visits. Why did we transition?
- Lower cost
- Improved usability for patients/providers
- Improved security--providers no longer need to admit patients to the session
Providers will continue to select the "Connect to Video" button on the iPad or in Epic on the computer.
A hardware test window will appear in the Internet browser: Safari on iPad, Edge/Chrome on computer. (Note: Does not work with Internet Explorer.)
After selecting "Join Call" the Epic video will open.
For more details, review the five-minute training video and TiP sheet:
If you have any questions, please email: askinformatics@valleymed.org