Turning Clinician Feedback into Action

This spring, Valley clinicians shared valuable feedback through our annual Provider Satisfaction Survey, helping identify opportunities to improve your experience. Based on the survey results, leadership has developed focused action plans centered on three key areas: provider well-being, reducing time demands, and strengthening leadership engagement.

To support provider well-being, Valley is creating more opportunities for clinicians to connect with one another outside of day-to-day patient care. Plans include developing a centralized provider webpage to promote networking opportunities and social events across the Valley Medical Group, making it easier to build relationships across specialties and clinics.

Reducing administrative burden remains another priority. Over the coming year, Valley plans to expand AI-assisted charting to all providers and complete the rollout of the centralized Primary Care Prescription Refill Center—initiatives designed to reduce documentation time and streamline routine clinical work so clinicians can focus more of their time on patient care.

Finally, leadership is increasing opportunities for direct dialogue with clinicians. Senior Leadership Rounding, ongoing Q&A sessions with CEO Jeannine, and the new Campfire Chat podcast will provide additional forums for providers to ask questions, share feedback, and stay informed about organizational priorities. Stay tuned for an upcoming opportunity for a clinician-focused Campfire Chat forum focused on the issues that matter to you; this originally was scheduled for this month but needed to be rescheduled. We encourage you to submit any questions, ideas, or other suggestions here.

Our action plans reflect Valley's commitment to listening to clinicians and making meaningful improvements based on your feedback. Thank you for your contributions and please continue to voice your feedback through your leadership channels.