Despite their best efforts, UW Medicine has not yet been able to reach fair and sustainable agreements with Aetna that ensure continued access to care and are in the best interests of patients. Effective June 1, 2025, UW Medicine’s contracts with Aetna for Medicare Advantage and Commercial services have expired and we are now out of network with Aetna. Learn more about what this means for you and what you should do next.
Important Update: 2-Step Verification for MyChart Accounts
Starting Nov. 9, Valley Medical Center will activate 2-step verification for all MyChart accounts. This extra layer of security helps ensure your personal health information stays protected. This feature will help keep your MyChart account more secure by adding a quick step to the login process to confirm that it is you.
When 2-step verification is turned on, there are two steps to logging into MyChart:
- First, you will enter your username and password.
- Second, you will enter a code (six numbers) that will be sent to you by email or text.
It is common for organizations that deal with personal information to use 2-step verification. This helps make sure that your account and medical records stay safe, even if your password is stolen.
How it works: When you log in using your username and password, a single-use code will be sent to you either by text or email. You will enter this six-digit code to complete the login process. When this feature is turned on, you will need a new code each time you log in to MyChart.
How to set up two-step verification: The next time you log in to your MyChart account after Nov. 9, you will choose to get a six-digit code either by text or email. If you are using the MyChart app, do not close MyChart while you wait for the code. Otherwise, you will need to start over again. After the initial set-up, you will choose to get a new six-digit code by text or email each time you log in to MyChart.
Help with 2-step verification: If you need help with the 2-step verification process, you can see more details instructions and screenshots in the tip sheet here.
For questions or assistance, please contact our support team by calling 833.452.4278 (833.45.CHART) or emailing mycharthelp@valleymed.org.