Specialty Pharmacy Services

 Patient Satisfaction Survey           Provider Satisfaction Survey


Welcome to Valley Medical Center (VMC) Specialty Pharmacy.

At VMC our mission is caring for our community like family and we are honored to be able to assist you with all your specialty pharmacy needs.

Specialty pharmacies differ from traditional retail pharmacies in multiple aspects ranging from patient care and disease management to monitoring and adherence management.

Our team understands that your medical needs may be complex and possess the special knowledge required, so you can get the personalized care you need at no additional cost. Our partnership with your medical provider and many insurance companies allow us to optimize your care and get the most benefit from your medication therapy including:

  • Enrollment in the Patient Management Program, a program designed to help you manage side effects, increase your ability to stay on your drug therapy, and improve your overall health
  • Training, education, and counseling
  • Free delivery of your medication*
  • Access to a pharmacist 24 hours a day, 7 days a week (including weekends and holidays)
  • Enrollment in programs to help with the cost of your medication

We look forward to providing you with the best service possible.

Sincerely,

*As allowed by your insurance

Download our specialty pharmacy patient brochure (PDF)

What you can expect: 

Personalized Patient Care

Our staff members will work with you to talk about your treatment plan and will answer any questions or concerns you may have.

We Work Together with Your Doctor

We will work with your doctors and caregivers. We will make sure any problems you may have with your treatment are taken care of right away.

Regular Follow-up  

We will follow-up with you on a regular basis. Getting your medications and medical supplies in a quick and easy way is important. We will be in close contact with you during your treatment, and we will be your health care advocate.

 Benefits  

We know treatment can be expensive. We will help you find your way around the complex health care system to know every option you have. Our relationship with insurance and providers will get you the information you need and help explain your prescription and medical insurance benefits.

Delivery

We offer fast and easy delivery to your home. A staff member will call you to schedule a delivery.

24/7 Support

A pharmacist is available 24 hours a day, 7 days a week. We are always here to answer any questions  or deal with any medication concerns you may have.


When to Contact Us? 

If you wish to speak to a VMC Specialty Pharmacy pharmacist or staff member please call:

425.690.3553 or toll-free at 877.690.3553

  • You have any questions or concerns about your medication or your insurance-related claims
  • You have a side effect or allergic reaction to your medication
  • There is a change in your medication use
  • Your address, phone number, insurance information, or payment source has changed
 
  • You want to check the status of your medication order or delivery
  • You need to change your delivery date or time
  • There is a delay in receiving your medication
  • You have any questions or concerns about the service we offer
 


+ Patient Management Program


+ Billing and Insurance Process


+ New Prescriptions, Medication Refills, or Check Order Status


+ Delivery & Storage of Your Medication


+ Patient Rights & Responsibilities – Specialty Pharmacy


+ Specialty Pharmacy Supported Medications


+ Medication Disposal


+ Sharps Disposal


+ Advocacy & Support Groups