VMC-Provider-Link-Logo.gif A web-based portal into VMC's
electronic medical record (EMR) system


You share patients. It makes sense that you should see their records.

VMC Provider Link enables you to follow the progress of patients when you refer them for inpatient or specialty care at Valley Medical Center. Improve your ongoing care with convenient, web-based access to VMC's electronic medical record system (EMR). Your patients will also appreciate the ability to view their VMC medical records, lab and test results in the MyChart patient portal. VMC Provider Link is available to providers and their authorized support staff.

  • Ability to view patient clinical history
  • Electronic consults via secure messaging
  • View scanned documents
  • Safe, secure access via Citrix
  • HIPAA-compliant

VMC Provider Link is also available to authorized, non-clinical parties—such as blood bank, tissue bank, ambulance, remote hospital, payer, diagnostic service, chart review and third-party billing partners.

Click here to login

Technical support

For quick answers to frequently asked questions you may visit the FAQ page.

For help with reporting system errors, password reset, or other issues, please call:

Technical Support: (425) 228-3440 ext 6200


Valley Medical Center (VMC) is committed to protecting the privacy and security of its patients’ medical records and other health information. VMC grants limited permission to non-VMC physicians and physician authorized representatives to access and use PROVIDER LINK, a website containing electronic medical records. Physicians and other health care providers granted permission to access and use PROVIDER LINK agree to be bound by the following Terms and Conditions of use:

  1. I agree to use PROVIDER LINK solely to access the electronic medical records of patients for whom I am either: (a) the attending, consulting, covering or primary care physician of record, (b) an authorized representative of the attending, consulting, covering or primary care physician of record, or (c) an authorized reviewer (i.e. researcher) of the medical record. Physician authorized representatives and other authorized users shall only be entitled to access and use PROVIDER LINK while in the employ and under the direct supervision of the authorizing physician, or within the initial authorized scope of this system access. Such access and use is limited to authorized persons with a need to know, to the extent necessary, to perform their patient care related duties and/or as permitted by their authorized role. I agree to immediately inform VMC at providerlinkaccessrequest@valleymed.org or (425) 228-3440 ext 6200 when I or my staff has terminated employment with my organization so VMC may inactivate the access to protected health information.

  2. I agree to access and use PROVIDER LINK solely through the use of an individual security code that will be assigned to me by VMC. I agree not to share my individual security code with any other individual or allow any other individual to use the website once I have accessed it. If I have reason to suspect the confidentiality and security of my individual security code may have been compromised, I agree to report this information to VMC administrator as soon as possible.

  3. By using my individual security code to access and use PROVIDER LINK, I acknowledge that I have received instruction from my employer or respective entity on proper use and consequences of any misuse of a patient’s protected health information. I understand that I may not use or print material from PROVIDER LINK for any personal, public or commercial purpose, including distributing, selling, using, modifying, or transmitting information contained on PROVIDER LINK, without the prior express consent of VMC. I understand that I may not change or delete proprietary notices from material downloaded or printed from PROVIDER LINK. I understand that I may not post or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, harmful, pornographic or profane material, any proprietary information belonging to others or any material that could be deemed as to encourage criminal activity, give rise to civil liability or otherwise violate the law.

  4. I understand that all results that are finalized with my individual security code will be treated as a written signature with all the ethical, business and legal implications, when and if applicable. I understand that PROVIDER LINK will maintain a log of all access to patient medical records. In addition, I understand that PROVIDER LINK will capture and retain my name, individual security code, electronic signature when and if applicable and any other pertinent information required by VMC, and VMC will conduct routine reviews of PROVIDER LINK user accounts.

  5. I understand and agree that all medical information contained on PROVIDER LINK must be held in strict confidence and not accessed or disseminated for any purpose other than for the patient’s medical care and authorized insurance purposes, and that violation of this confidentiality may result in a violation of state and/or federal law and may subject me to disciplinary, criminal or civil action.  I will keep protected health information taken off-site fully secured and in my physical possession during transit, never leaving it unattended or in any mode of transport (even if the mode of transport is locked).  I will only take protected health information off-site if accessing it remotely is not a viable option.  I will only discuss protected health information in the workplace for job related reasons, and will not hold discussions where they can be overheard by people who neither have a need-to-know nor the authority to receive the information. I understand and will comply with application State of Washington laws for Disclosure of Medical Information by Providers, and Disclosure of Medical Information by Employers.

  6. I understand that the health and health-related information contained on PROVIDER LINK should not be used as a substitute for medical treatment by a health care professional. Be aware that Valley Medical Center is a teaching institution and documentation authors include all levels of medical trainees, please refer to the attending note for final impression and care plan. While every effort is made to ensure the information contained on PROVIDER LINK is accurate, complete and timely, VMC does not guarantee the accuracy, completeness or timeliness. I acknowledge that the VMC patient records in PROVIDER LINK is incomplete, and acknowledge that VMC is a hybrid entity where health information may be found in various physician locations and systems, both electronic and paper form. I agree to assume total responsibility and risk for my use of this information. I also understand that some encounters, hospital visits and healthcare services may be confidential and will not be reflected in PROVIDER LINK; I agree to assume this risk and will confer with  my patients regarding any additional visits or services that may not be reflected in PROVIDER LINK.

    I also understand that VMC reserves the right to terminate a user’s access to PROVIDER LINK. I understand that the documentation of the patients in PROVIDER LINK is current as of July 1, 2012 for primary care patients, August 1, 2012 for specialty care patients, and September 1, 2012 for hospital patients.  If I need to review historical information prior to the aforementioned dates for my patients, I will contact Valley Medical Center’s Health Information Management Department at 425.690.3406.  

  7. I understand that VMC reserves the right to terminate a user’s access to PROVIDER LINK due to any act that, in its sole discretion, constitutes a violation of these Terms and Conditions.  My access to PROVIDER LINK will be reviewed on a yearly basis by Valley Medical Center.

  8. I understand that VMC may revise these Terms and Conditions at any time. I will periodically read these Terms and Conditions to see if any changes have been made that may affect me. My continued use of PROVIDER LINK indicates my continued agreement with these Terms and Conditions as they may be revised.

  9. I understand that, VMC and its affiliates, suppliers, and other third parties mentioned or linked to on this website are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages (including, without limitation, those resulting from lost profits, lost data, technical problems or business interruption) arising out of or relating in any way to PROVIDER LINK content or information contained within PROVIDER LINK, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. My sole remedy for dissatisfaction with PROVIDER LINK is to stop using the website. These Terms and Conditions are governed by Washington law. If any version of the Uniform Computer Information Transactions Act is enacted as part of the law of Washington, that statute shall not govern any aspect of these Terms and Conditions.

By checking the box below, I affirm that I agree to the Terms and Conditions of Use.  I affirm that I am the covered entity or business associate in relation to the Health Insurance Portability and Accountability Act and will assume liability for any breaches of information accessed via PROVIDER LINK.



  1. What is Provider Link?
  2. How do I enroll?
  3. How do I change my password?
  4. How do I add patients?
  5. How do I grant staff members access to my patients? (Providers)
  6. How do I gain access to my providers' patients? (Staff)
  7. How do I close my account?
  8. Will my account expire?
  9. What do I do if Provider Link is unavailble?
  10. What browers does Provider Link support?
  11. I have access to EPIC at VMC, do I need Provider Link as well
  12. Provider Link is read-only; may I request expanded privileges?

What is Provider Link?

  • Provider Link is a Web-based version of the VMC electronic medical record system. Upon obtaining an account, you will have view-only access to the records of your patients who have been seen at VMC and VMC’s Clinic Network.

How do I enroll?

  • Complete the online new user access request form from the Provider Link Web site.Once submitted, the request will be reviewed and processed. Within 2-5 business days, you will receive your account details along with login instructions.

How do I change my password?

  • If you do not know your current password, please contact Customer Support at (425) 690-6200. A ticket will be opened for you and someone will respond within 1-2 business days.

How do I add patients?

  • Access to patients’ charts is automatically granted based on the provider-patient relationship. Providers listed as either the patient’s PCP or referring provider will gain access based on an existing recognized relationship.

    If you have not been granted automatic access to a patient based on the provider-patient relationship, you might be able to search for the patient's chart by entering more identifying information about the patient using “Search All Patients”.

    1. Click on the “Patient” button, then click on “Search All Patients”

    2. The "Search All Patients" form will appear, where you enter the required and optional data for the patient you are looking for.

    3. Fill out as much information as you have and click “Search.”

    4. A Search Matching screen will appear, giving you the choice(s) found for the criteria. Select the patient or go back to search again.  If this is the correct patient, click Select.

How do I grant staff members access to my patients? (Providers)

How do I gain access to my providers' patients? (Staff)

  • During the enrollment process, staff members will be asked to provide the license numbers for all providers supported. We will verify the provided data and grant access to their patients.

How do I close my account?

  • Please contact Customer Support at (425) 690-6200. A ticket will be opened for you and someone will respond within 1-2 business days.

  • You may also send an e-mail request to Donna O'Meara asking that your account be inactivated.   

Will my account expire?

  • No. Once access has been granted, your account will remain open provided a minimal level of activity is maintained. VMC will perform an audit every six months. Accounts with no activity in the last six months will be inactivated. However, the user will be contacted prior to inactivation.

What do I do if Provider Link is unavailble?

  • Users will receive a notification upon trying to log in stating whether the downtime is scheduled or unscheduled. Scheduled downtown notifications will include the date and start and end times. Otherwise, our technical team will be working to bring Provider Link back online promptly. We thank you for your patience.

    Please direct all requests for medical records to Health Information Management Release of Information at 425.690.3406. Medical records will be mailed or faxed to the requester as appropriate.

What browers does Provider Link support?

  • You must use one of the following browsers to access VMC provider link



    Windows Operating Systems
    Internet Explorer 11
    Firefox 45 +
    Chrome 50 +
    Microsoft Edge 79 +
    Macintosh Operating Systems
    Safari 14 +
    Firefox 45 +
    Chrome 50 +

I have access to EPIC at VMC, do I need Provider Link as well? 

  • You do not need Provider Link if you have access to Epic. Provider Link offers read-only access to your patients' records, whereas Epic enables you to add and edit your patients' records.

Provider Link is read-only; may I request expanded privileges?

  • In addition to Provider Link, Valley also offers the use of a complete EMR—eChartConnect—for interested providers. If you are interested in this option, contact 425-690-6200.