Frequently Asked Questions

1. What is Provider Link?

Provider Link is a Web-based version of the VMC electronic medical record system. Upon obtaining an account, you will have view-only access to the records of your patients who have been seen at VMC and VMC’s Clinic Network.

2. How do I enroll?

Complete the online new user access request form from the Provider Link Web site.Once submitted, the request will be reviewed and processed. Within 2-5 business days, you will receive your account details along with login instructions.

3. How do I change my password?

If you do not know your current password, please contact Customer Support at (425) 690-6200. A ticket will be opened for you and someone will respond within 1-2 business days.

4. How do I add patients?

Access to patients’ charts is automatically granted based on the provider-patient relationship. Providers listed as either the patient’s PCP or referring provider will gain access based on an existing recognized relationship.

Manual process

Submit an access request to - http://www.valleymed.org/providerlink. In the request, comment field, add the following information of the patients you are requesting to have attached to your account:

Patient’s Name
DOB
Gender
Valley Medical Center MRN# (if known)
Reason for access
Note: Access to anything other than continuing care requires a valid authorization for release of information.

5. How do I grant staff members access to my patients? (Providers)

Each of your staff members will need to individually apply for access at:

http://www.valleymed.org/providerlink

6. How do I gain access to my providers' patients? (Staff)

During the enrollment process, staff members will be asked to provide the license numbers for all providers supported. We will verify the provided data and grant access to their patients.

7. How do I close my account?

While VMC encourages our Provider Link community providers to maintain their accounts, we understand circumstances including office relocation or retirement may warrant account closure.

Please send an e-mail request to donna_omeara@valleymed.org asking that your account be inactivated.

8. Will my account expire?

No. Once access has been granted, your account will remain open provided a minimal level of activity is maintained. VMC will perform an audit every six months. Accounts with no activity in the last six months will be inactivated. However, the user will be contacted prior to inactivation.

9. What do I do if Provider Link is unavailable?

Users will receive a notification upon trying to log in stating whether the downtime is scheduled or unscheduled. Scheduled downtown notifications will include the date and start and end times. Otherwise, our technical team will be working to bring Provider Link back online promptly. We thank you for your patience.

Please direct all requests for medical records to Health Information Management Release of Information at 425.690.3406. Medical records will be mailed or faxed to the requester as appropriate.

10. How do I download the Citrix software?

For detailed Citrix Software download Click Here.

11. What is Citrix?

Citrix software provides a secure environment to allow controlled access to health related applications for external users.

12. What browsers does Provider Link support?

Provider Link supports Internet Explorer 7 and higher, FireFox 45+, Google Chrome 50+, Safari 9+ and iOS 9+.

13. I have access to Epic at VMC, do I need Provider Link as well?

You do not need Provider Link if you have access to Epic. Provider Link offers read-only access to your patients' records, whereas Epic enables you to add and edit your patients' records.

14. Provider Link is read-only; May I request expanded privileges?

In addition to Provider Link, Valley also offers the use of a complete EMR—eChartConnect—for interested providers. If you are interested in this option, contact 425-690-6200.