Valley Women's Healthcare

New Patient
If you are a new patient, please identify yourself as a new patient when you call. It is helpful if you have your insurance card handy when you call to make the appointment. The more information you give initially, the less time it will take to set up your account when you arrive. For all new patients please download and complete the Patient Registration Form as well as the Annual/ Preventative Exams Form if relevant to your visit. Please read and complete all forms and bring them with you to your first appointment. We request that new patients arrive 15 minutes prior to the scheduled appointment time; this allows us to process your paper work promptly and accurately.

Forms
Patient Registration
Annual Preventive Exam Information 
Medical record requests

If you have an address or insurance change to make, please arrive early and notify the reception desk staff that you need to make a change. It is important that you bring your insurance card to each appointment and present it at the reception desk.

We support and encourage young families, so we are happy to have your children accompany you to most of your appointments. There are certain circumstances, however, that require special consideration. If your child may be ill, we ask that you leave that child at home to avoid exposing all patients, especially pregnant mothers, to illness. Also, if you have an ultrasound scheduled, the room is small and generally only accommodates three persons, in addition to the patient. For longer appointments or ones that involve gynecologic exams, it may be better to leave young children at home.

We have contracts with most major health insurances. The most accurate information will be provided by your insurance carrier, so if you have any doubts about this, please contact your insurance. 

As part of those contracts, we are required to collect co-payments from patients at the time of service. Your insurance will be billed for our services to you. Any portion not covered by the insurance will then be your responsibility and timely payment is appreciated.

If you have an insurance for which we are not preferred providers, we ask that you pay at time of service. The most accurate information regarding your insurance plan’s coverage of our physicians is obtained by calling your insurance directly. If you have further questions, please feel free to contact Patient Financial Services at 425.467.7188.

If you have no insurance, payment is expected at time of service unless other arrangements have been made with the business office. OB patients with no insurance must arrange a payment plan before being seen. We request that patients who have outstanding balances on their accounts pay in full or make arrangements with the business office personnel before their appointment.

We value your time, and so we make every effort to closely follow scheduled appointment times. We have a busy obstetrical practice, so there will be times when the doctor is behind schedule because he or she has been to the hospital to deliver a baby. Our front desk staff will notify you when the doctor is running more than 20 minutes behind schedule, and give you the option of rescheduling. If you have waited more than 15 minutes in the waiting room, please let the front desk staff know so they can give you an update on the estimated appointment time.

If you are more than 15 minutes late for your scheduled appointment time, we will ask you to reschedule, to avoid making patients wait who have arrived on time. Occasionally, your doctor may still be able to see you, so feel free to call or check in with the front desk if you are running late.

To process your refills accurately, 48 hours notice is needed on all prescription requests. The most efficient way to obtain your refills is to call your pharmacy directly. If there is a problem in refilling your medication, or there are other questions, we will ask the pharmacy to have you call us.

In the interest of patient safety, narcotic refills are never done after office hours.

We offer several types of immunizations:

• GARDISIL, the vaccine to prevent certain forms of cervical cancer, to patients between ages 19-27. We suggest that you check with your insurance company to make sure this is a covered benefit, before you receive the vaccine.
• We recommend a tetanus booster to patients every 5-10 years, and this is usually discussed and done at your annual exam.
• We have a limited number of flu shots available in the fall which we reserve for high risk patients who cannot get the vaccine elsewhere.
• We prescribe the shingles vaccine to appropriate patients, and that vaccine is administered by your local pharmacist.

We perform our deliveries and surgeries at Valley Medical Center in Renton.