Our Journey Toward Health Equity
Bringing you world-class care from around the globe, Valley Medical Center truly is a tapestry of diversity and individuality.
At Valley Medical Center, we are proud to have an amazingly
diverse team of professionals dedicated to providing remarkable care for our
patients and their families. Our hospital district services residents speaking
nearly 90 different languages, so we actively seek diversity in our staff to
best care for our patients and families. Cultural diversity isn’t just about
differences in dress and language—it encompasses different ways of thinking,
managing and communicating. Diversity is about learning from others with
various experiences and backgrounds, providing support and respect to those
with both similar and different experiences, and creating an encouraging
workplace that welcomes new opinions.
Improving our culture of healthcare equity
Valley celebrates the diversity of our staff and community and recognizes it is
vital to create a culture of equity that positively impacts the health and
well-being of those we serve. We set bones, we mend hearts, we prevent disease,
we bring people back from the brink of death and back to their families, and sometimes we
help them say good-bye. We also recognize the systemic and institutional racism
that is part of the very fabric of American culture. As caregivers, we hold an
enormous responsibility to lead by example as our service area is home to the
most diverse population in Washington state. We take this responsibility
seriously and strive to become an anti-racist organization. In collaboration
with UW Medicine, we ask each of our caregivers and each person in our community
to challenge the personal biases that exist within ourselves, to be an ambassador for equity for the diverse populations we serve and employ, and care for all in our community like family.
Pledge from senior leadership
Valley's senior leadership, in collaboration with the Equity, Diversity & Inclusion Committee, have pledged to work toward becoming an anti-racist organization to help build a better future for the Black, Indigenous and People of Color (BIPOC) members of our community who we employ, provide care for and those whom we need to build trust with to be able to provide care. This pledge includes eliminating systemic discrimination against people of color, LGBTQ+ communities and other marginalized populations we serve in our diverse community. WE stand together. WE stand strong. WE are Valley.
What are we doing at Valley?
Caregiver Commitment: Each Valley employees sign an annual
pledge to uphold Valley’s mission, vision, values and commitment, which
includes treating all with respect, compassion and in a way that meets their
Caucus Groups: Four caucus groups—Black, People of
Color, White, and LGBTQ+-- meet for monthly conversations to identify areas for
improvement toward becoming a more inclusive, equitable, and safe place to work
and receive care for ALL at Valley. Our caucus goals are to educate ourselves
and each other about discrimination; build a common language toolkit so we can
safely and effectively discuss discrimination; learn and practice skills to
confront discriminatory behavior in the workplace and in our personal lives.
Leadership & Staff Training: Valley's leadership teams are identifying areas for
improvement regarding systemic racism, prejudice, discrimination, and other barriers for underrepresented or underserved communities. As we identify areas of greatest need, training programs are implemented to meet these needs and train both leadership and staff.
Patient Family Advisory Council (PFAC): PFAC partners patients and families with members of Valley's healthcare team to provide guidance on how to improve the patient and family experience. As part of this PFAC process, patients and families are invited to serve on hospital committees. This helps ensure the consumer’s point of view and perspectives are not only heard, but also integrated into the service and quality improvements engineered to ensure high-quality, patient-centered care.
Equity, Diversity & Inclusion: Press Releases & Community News Links
North Benson Urgent Care Returns to Service
Message to Our Community About Disruptions in Service at North Benson Urgent Care
Message from our CEO about Recent Violence Against the Asian American and Pacific Islander Communities
Valley Provides Updates on Kaloni Bolton Investigation
Black History Month: Selfie Tapestry
Black History Month: Honoring Our Black and African American Colleagues
Celebrating 10 African American Medical Pioneers
Valley Takes Action on a Life Lost
Message to the Bolton Family & Our Community from Telly Russell, MD, Medical Director of Urgent Care at Valley
Mourning the Loss of a 12-Year Old Patient: Message from Valley's Senior Leadership Team
Valley's Enhanced Services for our LGBTQ+ Community, Earns Healthcare Equality Leader for 9 Consecutive Years
Race, Racism & Police Violence: Resources & Support for Families
Caring for Our Black Community Like Family
LGBTQ+ Health: Part III
LGBTQ+ Health: Part II
LGBTQ+ Health: Part I
Valley Shows Its PRIDE with Virtual Parade