ALERT: Extremely High Numbers of Patients
Valley Medical Center is experiencing record-high numbers of patients at our hospital and clinics due to respiratory illnesses. This is causing extremely long wait times in our Emergency Department and Urgent Cares. Our goal is to keep you as healthy as possible and share information about what to do if illness should strike and when to seek medical attention.
Call 9-1-1 if you suspect you or a loved one are experiencing a life-threatening emergency. This can include severe difficulty breathing, severe abdominal pain, or suspected heart attack, stroke, seizure or drug overdose.
For information on when to seek emergency or urgent care and how to manage symptoms of respiratory illness, click here.
For information about telehealth and Urgent Care wait times, see below on this page. NOTE: "Get in Line" feature may not be available during high-demand times.
You can also use our interactive symptom checker to evaluate whether your symptoms can be taken care of at home or need medical attention.
Thank you for your patience as we work hard to get everyone the care they need.
Urgent Care Telehealth Virtual Visit
Urgent Care telehealth video visit are available on-demand for many non-emergency medical concerns through your MyChart account (computer or app version). From your MyChart account, go to the Visits icon and select the Video Visit option from the dropdown menu. Telehealth visits are currently only available for patients who are 18 years or older in Washington state. Urgent Care Video Visit hours are Mon – Fri, 8 AM - 8 PM; Sat/Sun, 8 AM - 4 PM. Telehealth appointments for urgent care are billed the same as in-clinic patient appointments. To learn more about how a telehealth video visit works, click here.
Schedule an Urgent Care Telehealth Visit
Wait Times FYI
How Are Wait Times Calculated?
The posted wait time to see an urgent care provider is approximate and may vary. New patients arrive frequently and impact wait times depending on severity of illness or injury.
Special Hours of Operation & Closures
Closed Thanksgiving Day and Christmas Day.
Having trouble getting in line?
During occasional busy scheduling times, users who are attempting to schedule an appointment may get a message that scheduling is unavailable. We apologize for any inconvenience and suggest that you try again later.
What about wait times for the Emergency Department?
With the extremely high variability of patient volumes in the Emergency Department, we don't currently offer projected wait times for that service. Learn more about the ED and what to expect.
Know Where to Go
When things are happening quickly, it can be difficult to know where to go. Here's a guide to help you decide:
Stroke: Sudden dizziness, numbness or paralysis, difficulty seeing or speaking, or loss of consciousness
Severe abdominal pain
Seizure
Heart Attack: Chest pain with pressure sensation or pain radiating into jaw, teeth, shoulder or back; or palpitations with dizziness; or shortness of breath, sweating and/or nausea or vomiting
