Despite their best efforts, UW Medicine has not yet been able to reach fair and sustainable agreements with Aetna that ensure continued access to care and are in the best interests of patients. Effective June 1, 2025, UW Medicine’s contracts with Aetna for Medicare Advantage and Commercial services have expired and we are now out of network with Aetna. Learn more about what this means for you and what you should do next.
Patient & Guest Services
Preparing for Your Visit or Stay
Thank you for choosing Valley! Our team is here to help make your stay as comfortable as possible. Here are some key resources and services that might be of assistance:
- Make an appointment or pre-register
- Medical Records & Release of Information form
- Make advance preparations
- How to find us & where to park
- Free on-campus shuttle service
- Visiting hours
- Interpreter services
- Cafeteria & espresso bars
- Spiritual care & places for quiet reflection
- Patient room service menu
- Local accommodations
- Online gift shop
- Clinics holiday schedules
If you're experiencing an emergency or are in immediate danger, please call 9-1-1. If you are in one of our clinics or in the main hospital, you can ask to speak to a team member to receive confidential help.
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Struggling with thoughts of harming yourself?
Feeling hopeless or in despair? Help is available 24 hours a day at the Suicide & Crisis Lifeline:
- Call or text 988
- Chat or text online at 988lifeline.org
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Feeling unsafe at home?
Are you or someone else being harmed or controlled by a partner or others? Help is available 24 hours a day at the National Domestic Violence Hotline:
- Call 800.799.7233
- Text 88788
- Chat with an advocate at TheHotline.org
Report abuse of a vulnerable adult to Adult Protective Services (APS):
- Call 877.734.6277
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Are you being forced to work against your will?
Is someone controlling where you go or who you talk to? Help is available 24 hours a day at the National Human Trafficking Hotline:
- Call 888.373.7888
- Text 233733
- Chat online at HumanTraffickingHotline.org
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Worried about the safety of a child?
Need help with reporting child abuse? Help is available 24 hours a day at ChildHelp:
- Call or text 800.422.4453
- Chat with a counselor at ChildHelpHotline.org
Report child abuse to Child Protective Services (CPS):
- Call 800.363.4276
Valley Medical Center is designated as a Safe Haven for newborns who are in danger of abandonment. We encourage a parent considering abandonment to leave their baby in safe hands.
- Crisis Hotline: 1.888.510.BABY